Look Lanka Price Promise
Reducing the chance of fraud on your Sri Lanka holiday
Credit card fraud can happen anywhere. That is why we treat every transaction and all personal information with great care and strong security. To reduce risk and protect you at all times, Look Lanka follows these simple but important practices:
- All card payments are processed through a secure, PCI‑DSS–compliant payment gateway. If you prefer bank transfer, we share account details only through our official channels.
- We will never ask you to email card details. If we need to verify anything by phone, we will quote your booking reference as proof of identity. Sensitive details are never stored longer than needed to process your payment and are destroyed immediately after use.
- Every computer used by our team is password protected and uses firewalls, automatically updated antivirus and anti‑malware protection.
- All hard drives and portable storage devices are securely wiped before disposal.
- Access to our admin systems is limited to authorised users only and passwords are changed regularly.
- Any printouts that include personal information are kept securely and shredded when no longer required.
- Printed items that include your travel details, such as flight information, are stored in a safe place.
- Post addressed to our office is sent in plain, unbranded envelopes to reduce the chance of postal fraud.
- Our team members are vetted, trained and operate in a caring, responsible environment.
- Information shared with third parties is limited to what is necessary to arrange your holiday and is always handled in line with our Privacy Policy.
- We do not send spam. Our email updates are occasional and you can unsubscribe at any time. We act on unsubscribe requests immediately.
Please make sure any travel supplier you choose follows similar procedures. Take care with all card transactions. If you are unsure about a request, stop and contact us. We want your Sri Lanka holiday to be memorable for the right reasons.
Verify it is really us
The other quote should have:
- Trust messages that come from our official channels only: emails from @looklanka.com, WhatsApp or calls from +94 759 003 003, or messages sent via looklanka.com.
- Before sending any bank transfer, confirm account details with us by phone or WhatsApp.
- We will never change bank details partway through your booking without also confirming by phone. Treat any such message as suspicious and check with us immediately.
Report anything suspicious
If something does not feel right, please contact us right away so we can help.
We are always happy to answer questions and guide you on safe ways to pay.
